Cancellation Policy

To cancel or amend your booking please inform us in writing to cancellations@hotelstayuk.com directly, should your e-mail be sent to another e-mail address it may not be seen or cancelled. Do not cancel directly with the hotel as they do not have the authority to agree your refund, no refunds will be given for any cancellations made directly with the hotel under any circumstances. All reservations once booked, and only outside of 7 days prior to the arrival date will be entitled to a 24hr cooling off period. Following the 24HR cooling off period all reservations will be subject to a minimum cancellation and administration charge of 10% of the booking total if cancelled at anytime up to 7 days prior to the arrival date. Cancellation within 7 - 0 days of the arrival date (00.01 am Hotels Local time) will be subject to a 100% of the booking total cancellation charge, this is set by our arrangements with the hotels head offices and our cancellation policy is non negotiable. Should a hotel have a different cancellation policy this will be stated on your booking confirmation and this will supersede our generic cancellation policy. Please note that no e-mail cancellation is valid until confirmed by return from HotelStayUK and the time of the return e-mail is the time that the cancellation is in effect from. Please note that for e-mail cancellations made over the weekend they will not be processed until our offices are open on Monday 9am. We can only refund the card used to make the original booking. Our cancellations charges are based on charges imposed on us by Hotel group contracts and under no circumstances will HotelStayUK negotiate on any of the cancellation terms and conditions as these are set on us by the hotel groups.