To cancel or amend your booking please inform us in writing to
cancellations@hotelstayuk.com
directly, should your e-mail be sent to another e-mail address it may not
be seen or cancelled. Do not cancel directly with the hotel as they do not have
the authority to agree your refund, no refunds will be given for any
cancellations made directly with the hotel under any circumstances.
All reservations once booked, and only outside of 7 days prior to the arrival
date will be entitled to a 24hr cooling off period. Following the 24HR cooling
off period all reservations will be subject to a minimum cancellation and
administration charge of 10% of the booking total if cancelled at anytime up to
7 days prior to the arrival date. Cancellation within 7 - 10 days of the
arrival date (00.01 am Hotels Local time) will be subject to a 100% of the
booking total cancellation charge, this is set by our arrangements with the
hotels head offices and our cancellation policy is non negotiable.
Should a hotel have a different cancellation policy this will be stated on your
booking confirmation and this will supersede our generic cancellation policy.
Please note that no e-mail cancellation is valid until confirmed by return from
HotelStayUK
and the time of the return e-mail is the time that the cancellation is in
effect from. Please note that for e-mail cancellations made over the weekend
they will not be processed until our offices are open on Monday 9am. We can
only refund the card used to make the original booking. Our cancellations
charges are based on charges imposed on us by Hotel group contracts and under
no circumstances will
HotelStayUK
negotiate on any of the cancellation terms and conditions as these are set on
us by the hotel groups.
|
|