|
To cancel or amend your booking please inform us in writing to cancellations@hotelstayuk.com directly, should your e-mail be sent to another e-mail address it may not be seen or cancelled. Do not cancel directly with the hotel as they do not have the authority to agree your refund, no refunds will be given for any cancellations made directly with the hotel under any circumstances. Please do not make any assumptions that you will receive any refund in the event that you have a cancellation policy that differs from our standard terms. During your booking process there may be a note that your reservation has a different cancellation policy to the below standard terms. Any changes to cancellation policies are stated above the pricing information i.e Non Refundable, Non Cancelable, Charges Apply etc. where it says ' cancellation rules ' this also means that cancellation policy will differ from the below standard terms, this must be checked prior to booking as you may be unable to cancel your reservation in full should this be mentioned. Should there be a cancellation notice mentioned during the booking process and at the time of your booking, this will in any event supersede the below standard cancellation terms and the booker is responsible for checking these terms at the time of booking as they cannot be over ruled.
Standard cancellation terms if there are no exemptions are as follows: All reservations once booked, and only outside of 7 days prior to the arrival date will be entitled to a 24hr cooling off period. Following the 24HR cooling off period all reservations will be subject to a minimum cancellation and administration charge of 10% of the booking total if cancelled at anytime up to 7 days prior to the arrival date. Cancellation within 7 - 0 days of the arrival date (00.01 am Hotels Local time) will be subject to a 100% of the booking total cancellation charge, this is set by our arrangements with the hotels head offices and our cancellation policy is non negotiable. Please note that no e-mail cancellation is valid until confirmed by return from us and the time of the return e-mail is the time that the cancellation is in effect from. Please note that for e-mail cancellations made over the weekend they will not be processed until our offices are open on Monday 9am.We can only refund the card used to make the original booking. Please also note that we are unable to make any amendments within 7 days of arrival, all amendments before this time must be made in writing to bookings@hotelstayuk.com. Our cancellations charges are based on charges imposed on us by Hotel group contracts and under no circumstances will hotelstayuk negotiate on any of the cancellation terms and conditions as these are set on us by the hotel groups.
|
|