Providing your details is an essential part of booking your hotel or short break; however, we want to ensure that you are fully comfortable with the whole process.
HotelHippo.com and HotelStayUK are part of HotelStayUK Limited a leading travel company established in 2003.We are purely a travel and leisure based company that is fully committed to ensuring that your data is kept safe and is not used for any purpose other than agreed by you. Your information will not be disclosed to any other parties outside of the HotelStayUK Limited group of companies unless absolutely necessary.

Marketing of our product, services and your data collection
Our marketing is aimed at ensuring that you are informed of any updated product developments and prices and we will only use your data provided to send you marketing material should you opt in by using the box provided at the time of booking. If you do not wish to receive further information at any point please inform us by e-mailing unsubscribe@hotelhippo.com or unsubscribe@hotelstayuk.com and we will ensure you receive no further information from any of our HotelStayUK Limited products and services.

Credit Card details and guarantees
We are a fully secure website for e-commerce transactions with our website payment system being fully encrypted and protected by a firewall.
Your credit card details are used to pay your chosen hotel for your booking by passing it through our encrypted and secure payment service Protx, for further information on Protx visit www.protx.com
When making a reservation your credit card details are forwarded to the property that you have reserved and it is these credit card details that are used for the purposes of making your reservation only.
If any fraudulent charges are made to your credit card solely as a result of using either our websites or service then you will pay nothing.

Our Privacy Policy
We hold your private details for one or all of the following reasons

• Your details are kept on record to keep our booking history up to date.
• Your booking details are also kept to ensure we can contact you in any event with regards to your booking. Sometimes there are unforeseen circumstances that will impede the fulfillment of your reservation and in this unlikely event, the easier it is to contact you, the sooner we can help you.
• If you have signed up to receive marketing about any of our products and services your details will be retained and used for any relevant marketing purposes.
• If you have booked through one of our affiliate partners, then your details will be provided to them for their records.

Your personal data will not be sold to any other company

Affiliate Links
Should you have booked through one of our affiliate partners then your details will be shared with them for their records. However they will only market to you should you have 'opted in' to receive marketing from the affiliate relating to their products and services at the time of booking.
Though we thoroughly check our affiliate partner we cannot be held responsible for their content, endorsements or political vies and we disclaim any legal liability in relation to any other website that links to our website.

Statistics
We often share statistics with our business partners for reporting purposes, however this is not used to inform people of your detailed personal information.

Links to other sites
We provide links to a number of partner sites deemed useful to our customers. These are provided for your convenience only. However we cannot be held responsible for their content, endorsements or political vies and we disclaim any legal liability in relation to any other website that our site is linked to or from.

Cookies
We may use cookies to store your preferences and session details. Cookies will provide us with details of your movement through our site and this is used purely to track marketing or enable us to see where we can improve our service and website. A cookie is a piece of information that our web page transfers to a hard disk for record keeping purposes. Cookies are used industry wide and only identify your computer not you. Cookies may be turned off simply by altering a setting in your own computers system setting.

E-newsletter
Our e-newsletter is the easiest and most informative way of receiving the latest product and pricing information. You may sign up to our e-newsletter by opting in to our marketing at the end of the booking process. You may opt out of receiving our e-newsletter or any marketing information at any time by e-mailing either unsubscribe@hotelstayuk.com or unsubscribe@hotelhippo.com

Any data or privacy or information enquiries
Should you require any further details or would like to find out further about your rights and our privacy policy please contact our friendly call centre or email privacy@hotelstayuk.com or privacy@hotelhippo.com and we will respond within 48 hours.

We reserve the right to alter our Privacy Policy at any time.